ArticlesNo-Pass Zone Multidisciplinary Approach to Responding to Patient NeedsLee, Tracy L. MSHCA; Crouse, Marlene MSN, RN, NE-BC; Gipson, Kelly BSN, RNAuthor Information WellSpan Gettysburg Hospital, Gettysburg, Pennsylvania (Mss Lee and Crouse); and WellSpan York Hospital, York, Pennsylvania (Ms Gipson). Correspondence: Tracy L. Lee, MSHCA, Office of Patient Experience, WellSpan Health, 3501 Concord Road, Suite 300, York, PA 17402 (email@example.com). The authors thank Nancy Woods, for assistance with data analysis and manuscript development, and Barbara Buchko and Catherine Kelly, for their general support reviewing the manuscript.The authors declare no conflict of interest.Supplemental digital content is available for this article. Direct URL citation appears in the printed text and is provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).Accepted for publication: January 10, 2016Published ahead of print: February 3, 2016 Journal of Nursing Care Quality: October/December 2016 - Volume 31 - Issue 4 - p 327-334 doi: 10.1097/NCQ.0000000000000179 Buy SDC Metrics Abstract A nurse's need to juggle multiple priorities often leads to delays in responses to patient call lights, which may result in the patient's needs not being met quickly. Low patient satisfaction scores related to hospital staff responding to patient needs created urgency for this system to implement the No-Pass Zone, a multidisciplinary team approach to responding to call lights. A successful implementation of this intervention resulted in patients' needs being met more quickly as indicated by improved Hospital Consumer Assessment of Health Care Providers and Systems performance postimplementation. © 2016 Wolters Kluwer Health, Inc. All rights reserved.