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Patients' Views on Bedside Nursing Handover: Creating a Space to Connect

Jeffs, Lianne PhD, RN; Beswick, Susan MN, RN; Acott, Ashley BMSc; Simpson, Elisa MSc; Cardoso, Roberta PhD, RN; Campbell, Heather MS, RN; Irwin, Terri MN, RN

doi: 10.1097/NCQ.0000000000000035

A study was undertaken to explore patients' experiences and perceptions associated with implementation of bedside nursing handover. Interviews were conducted with patients and analyzed using a directed content analysis. Three themes emerged through which patients described their experience with bedside nursing handover as follows: (1) creating a space for personal connection; (2) “bumping up to speed”; and (3) varying preferences. Health care leaders and nurses can use study findings to tailor strategies to engage patients, taking into account their preferences, in bedside nursing handover.

St. Michael's Hospital (Drs Jeffs and Cardoso and Mss Beswick, Acott, Simpson, Campbell, and Irwin), and Lawrence S. Bloomberg Faculty of Nursing and Institute of Health, Policy, Management and Evaluation, University of Toronto (Dr Jeffs), Toronto, Ontario, Canada.

Correspondence: Lianne Jeffs, PhD, RN, Keenan Research Centre of the Li Ka Shing Knowledge Institute, St. Michael's Hospital, 30 Bond St, Toronto, ON M5B 1W8, Canada (

The authors declare no conflict of interest.

Accepted for publication: October 6, 2013

Published ahead of print: November 18, 2013

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins