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Separating Predictable and Unpredictable Work to Manage Interruptions and Promote Safe and Effective Work Flow

Kowinsky, Amy M. RD, LDN; Shovel, Judith MSN, RN; McLaughlin, Maribeth MPM, BSN; Vertacnik, Lisa MSN, RN; Greenhouse, Pamela K. MBA; Martin, Susan Christie MSN, RN; Minnier, Tamra E. MSN, RN, FACHE

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Journal of Nursing Care Quality: April/June 2012 - Volume 27 - Issue 2 - p 109-115
doi: 10.1097/NCQ.0b013e3182385df1
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© 2012 Lippincott Williams & Wilkins, Inc.