ARTICLESSeparating Predictable and Unpredictable Work to Manage Interruptions and Promote Safe and Effective Work FlowKowinsky, Amy M. RD, LDN; Shovel, Judith MSN, RN; McLaughlin, Maribeth MPM, BSN; Vertacnik, Lisa MSN, RN; Greenhouse, Pamela K. MBA; Martin, Susan Christie MSN, RN; Minnier, Tamra E. MSN, RN, FACHE Author Information Donald D. Wolff Jr. Center for Quality Improvement and Innovation, (Mss Kowinsky, Shovel, Martin, and Minnier), Magee-Women's Hospital (Mss McLaughlin and Vertacnik), UPMC, and Pamela Greenhouse Associates (Ms Greenhouse), Pittsburgh, Pennsylvania. Correspondence: Pamela K. Greenhouse, MBA, Pamela Greenhouse Associates, 5622 Melvin St, Pittsburgh, PA 15217 ([email protected]). The authors declare no conflict of interest. Published online before print: October 27, 2011. Accepted September 20, 2011 Journal of Nursing Care Quality: April/June 2012 - Volume 27 - Issue 2 - p 109-115 doi: 10.1097/NCQ.0b013e3182385df1 Buy Metrics Abstract Predictable and unpredictable patient care tasks compete for caregiver time and attention, making it difficult for patient care staff to reliably and consistently meet patient needs. We have piloted a redesigned care model that separates the work of patient care technicians based on task predictability and creates role specificity. This care model shows promise in improving the ability of staff to reliably complete tasks in a more consistent and timely manner. © 2012 Lippincott Williams & Wilkins, Inc.