Hospitalized children and adolescents (n = 496), aged 6 to 21 years, were asked to evaluate the quality of their nursing care by describing nurse behaviors that they liked and disliked. They named 1673 positive nurse behaviors (12 categories) that made them feel good, happy, safe, and cared about, including “gives me what I need when I need it” (42.3%) and “checks on me often” (34.7%). Six categories of negative nurse behaviors (n = 485), such as “does things to me that hurt or are uncomfortable” (64.1%) and “wakes me up” (24%), made them feel sad, bad, mad, scared, or annoyed.
Nationwide Children's Hospital (Dr Ryan-Wenger), The Ohio State University College of Medicine (Dr Gardner), and Center for Innovation in Pediatric Practice, The Research Institute at Nationwide Children's Hospital (Drs Ryan-Wegner and Gardner), Columbus, Ohio.
Correspondence: Nancy A. Ryan-Wenger, PhD, RN, CPNP, FAAN, Nationwide Children's Hospital, 700 Children's Dr, Columbus, OH 43205 (firstname.lastname@example.org).
The authors thank Micah Skeens, MSN, RN, CPNP; Elaine Oglesbay, MS, RN, CPNP; Ling Fan, MPH; Melissa Malin, MS, RN; and Claire Wiggins, BS, RN. This project was funded by the Robert Wood Johnson Foundation Interdisciplinary Nursing Quality Research Initiative, #62575.
The authors declare no conflicts of interest.
Accepted for publication: July 25, 2011.
Published online before print: August 17, 2011.