ArticlePatient Satisfaction and Nurses' Perceptions of Quality in an Inpatient Cardiology PopulationBurney, Meera BSc; Purden, Margaret RN, PhD; McVey, Lynne RN, MSc(A)Author Information Graduate Student; School of Nursing; McGill University Assistant Professor; School of Nursing; McGill University; Scientific Director; Center for Nursing Research; Sir Mortimer B. Davis-Jewish General Hospital Assistant Professor-Adjunct Faculty; School of Nursing; McGill University; Nursing Director-Medicine; Sir Mortimer B. Davis-Jewish General Hospital; Montreal, Quebec, Canada The authors gratefully acknowledge the contributions of Marie-Hélène Carbonneau, Nursing Director-Critical Care, Sir Mortimer B. Davis-Jewish General Hospital; Joanne Côté, Head Nurse Cardiology, Sir Mortimer B. Davis-Jewish General Hospital; Linda Kotler, Patient Satisfaction Program Coordinator, Sir Mortimer B. Davis-Jewish General Hospital; and Jan Ingram, Continuous Quality Improvement Program Coordinator, Sir Mortimer B. Davis-Jewish General Hospital. The authors also thank Esther Szeben for her assistance in manuscript preparation. For any correspondence, please address M. Purden, McGill University School of Nursing, Wilson Hall, 3506 University Street, Room 202, Montreal, Quebec, Canada H3A 2A7. Journal of Nursing Care Quality: July 2002 - Volume 16 - Issue 4 - p 56-67 Buy Abstract Cardiology patients have important learning needs. A 21-item patient satisfaction questionnaire was mailed to 384 cardiology patients 1 week after discharge. Satisfaction ratings indicated that the 161 respondents were satisfied with their care; however, they wanted more information regarding the management of their symptoms and activity level at home. Nurses' interviews revealed that they assessed the availability of follow-up care upon discharge. The results suggest that patients are not satisfied with the information they receive before discharge. Also, nurses and patients have different perceptions about the information patients need. These differences need to be taken into consideration when designing discharge teaching interventions. © 2002 Lippincott Williams & Wilkins, Inc.