Coordinating The Continuum Of CareNursing Home Care Quality: A Multidimensional Theoretical Model Integrating The Views of Consumers and ProvidersRantz, Marilyn J. RN, PhD, FAAN; Zwygart-Stauffacher, Mary PhD, RN; Popejoy, Lori MSN, RN; Grando, Victoria T. PhD, RN; Mehr, David R. MD, MS; Hicks, Lanis L. PhD; Conn, Vicki S. PhD, RN; Wipke-Tevis, Deidre PhD, RN; Porter, Rose PhD, RN; Bostick, Jane MSN, RN; Maas, Meridean PhD, RN, FAANAuthor Information Associate Professor *; University Hospital Professor of Nursing; Columbia, Missouri (Rantz) Associate Professor; School of Nursing; University of Minnesota; Minneapolis, Minneapolis (Zwygart-Stauffacher) Long Term Care Research Nurse * (Popejoy) Assistant Professor * (Grando) Associate Professor of Family and Community Medicine † (Mehr) Associate Professor of Health Services Management † (Hicks) Associate Professor * (Conn) Assistant Professor * (Wipke-Tevis) Associate Professor and Associate Dean * (Porter) Clinical Instructor and Doctoral Student * (Bostick) Professor College of Nursing (Maas) University of Iowa; Iowa City, Iowa The members of the MU MDS and Nursing Home Quality Research Team gratefully acknowledge the support of the Missouri Division of Aging staff. Research activities were supported partially by a contract from the Missouri Division of Aging to the Sinclair School of Nursing and Biostatistics Group of the School of Medicine, University of Missouri-Columbia, Contract No. C-5-35662. Opinions are those of the authors and do not represent the Missouri Division of Aging. Dr. Mehr also is supported as a Robert Wood Johnson Generalist Physician Faculty Scholar. Journal of Nursing Care Quality: October 1999 - Volume 14 - Issue 1 - p 16-37 Buy Abstract This exploratory study was undertaken to discover the defining dimensions of nursing home care quality from the viewpoint of consumers of nursing home care. Eleven focus groups were conducted in five Missouri communities. The seven dimensions of the consumer multidimensional model of nursing home care quality are: staff, care, family involvement, communication, environment, home, and cost. The views of consumers and families are compared with the results of a previous study of providers of nursing home services. An integrated, multidimensional theoretical model is presented for testing and evaluation. An instrument based on the model is being tested to observe and score the dimensions of nursing home care quality. Copyright © 1999 by Aspen Publishers, Inc.