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Factors that Influence Patient Satisfaction in the Emergency Department

Bruce, Tammy A. MSN, RN; Bowman, Josie M. DSN, RN; Brown, Sylvia T. EdD, RN

Journal of Nursing Care Quality: December 1998 - Volume 13 - Issue 2 - p 31-37
The Clinical Impact Of Cost Reduction
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This descriptive correlation study examined the satisfaction levels of urgent and nonurgent patients in relation to nursing care, the emergency department (ED) environment, ancillary services, and information received. The sample consisted of 28 subjects, with the majority of patients being very satisfied with nursing care. The primary area of concern was information about the length of waiting time. The satisfaction levels of ED patients with the care they receive has become increasingly important in today's health care environment. ED nurses play an important role in ensuring that patients are satisfied and receive quality care.

Graduate Student; Adult Health Nursing (Bruce)

Associate Professor; Adult Health Nursing (Bowman)

Professor; School of Nursing (Brown)

East Carolina University; Greenville, North Carolina

Copyright © 1998 by Aspen Publishers, Inc.