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Evaluating Quality Management Systems

Hetherington, Laurel Traynowicz PhD

Journal of Nursing Care Quality: December 1998 - Volume 13 - Issue 2 - p 56-66
The Clinical Impact Of Cost Reduction

This study reports how nurse administrators may approach an evaluation of their quality management (QM) initiative. Suggestions are based on the current study of a multiclinic health care system's QM plan. Tips on designing the evaluation and recommendations on how to report results are provided. Collaboration with local university researchers is suggested as a way to strengthen the process.

Assistant Professor of Speech Communication; Department of Speech Communication; Southern Illinois University; Carbondale, Illinois

The author wishes to thank Nancy Curtin-Alwardt, MA, and Maggie Sullivan, MA, who provided research assistance and served as focus group facilitators on this project. This research was partially funded by the Pontikes Center for Management of Information, Southern Illinois University-Carbondale.

Copyright © 1998 by Aspen Publishers, Inc.