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Workforce Competencies for Healthcare Quality Professionals

Leading Quality-Driven Healthcare

Schrimmer, Karen; Williams, Nidia; Mercado, Stephanie; Pitts, Jennifer; Polancich, Shea

The Journal for Healthcare Quality (JHQ): July/August 2019 - Volume 41 - Issue 4 - p 259–265
doi: 10.1097/JHQ.0000000000000212
Translation of Research into Healthcare Quality Practice

ABSTRACT As healthcare delivery systems increasingly adopt models designed to reward cost-efficient and high-quality care, the demand for expertise in healthcare quality continues to grow. There has been wide variation and limited conformity in the definition of the quality competencies that are essential for healthcare professionals. To address the need for a standard, widely accepted, comprehensive definition of the competencies required for healthcare quality, the National Association for Healthcare Quality (NAHQ) made a strategic commitment to develop a comprehensive healthcare quality competency framework applicable to all practice settings across the care continuum. In this article, the authors describe the development of NAHQ's Healthcare Quality Competency Framework depicting eight competency dimensions required for success in current and future healthcare quality positions. In addition, they discuss a self-assessment survey tool to identify individual and organizational gaps in the workforce competencies of Healthcare Quality Professionals.

For more information on this article, contact Karen Schrimmer at

A potential conflict of interest must be noted. Karen Schrimmer, Stephanie Mercado, and Jennifer Pitts are employed by the National Association of Healthcare Quality, and Nidia Williams serves as a volunteer on the NAHQ Board of Directors.

Review and recommendations for the article submission were completed by Dr. Shea Polancich, column editor to avoid bias and editorial conflict of interest.

© 2019 National Association for Healthcare Quality
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