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Does Pediatric Patient-Centeredness Affect Family Trust?

Aragon, Stephen J.; McGuinn, Laura; Bavin, Stefoni A.; Gesell, Sabina B.

The Journal for Healthcare Quality (JHQ): May-June 2010 - Volume 32 - Issue 3 - p 23–31
doi: 10.1111/j.1945-1474.2010.00092.x
Original Articles
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Despite its recognition as a key dimension of healthcare quality, it is often unclear what exactly patient-centeredness means. A generally accepted measurement model of patient-centeredness is still nonexistent, current operational definitions lack sufficient specificity to inform providers how it relates to outcomes, and the influence of patient-centeredness on pediatric patients and families has not been quantified. This study demonstrates that patient-centeredness is a measurable ability of pediatricians that increases family trust. As an ability, it is teachable. The study offers an evidence-based model for future research with specific implications for quality measurement and improvement in the outpatient pediatrician's office.

1Winston Salem State University

2University of Oklahoma Health Sciences Center (OUHSC) Child Study Center, Oklahoma City, OK

3Press Ganey Associates, Inc.

4Vanderbilt

For more information on this article, contact Sabina Gesell atsabina.gesell@vanderbilt.edu.

© 2010 National Association for Healthcare Quality
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