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Benyamini Oren G.; Baruch, Yehuda; Martonovits, Giora; Weiss, Yuval; Benedek, Paul; Ohana, Nisim; Bar-Dayan, Yaron
The Journal for Healthcare Quality (JHQ): May-June 2005
doi: 10.1111/j.1945-1474.2005.tb00556.x
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The Israeli medical corps has recently been examining different primary healthcare settings for home-front career army personnel. This study compares the satisfaction rates of this unique population in different primary healthcare settings. Previously validated patient-satisfaction surveys were conducted 4 months apart in 10 large primary care clinics that treat home-front army career personnel. Satisfaction was highest in a civilian hospital-based primary care clinic. The specialized military career personnel clinics produced less satisfaction than the hospital setting, according to the survey; however, the differences were not statistically significant. Patient satisfaction was significantly lower in the classic military-based general practices. The hospital setting of civilian primary care created higher satisfaction in aspects of accessibility, availability, and interpersonal relationships. However, the patients' perception of quality of care was lower than in the other settings.

© 2005 National Association for Healthcare Quality

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