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Green Esther; Gorman, Eunice; Bartlett, Karen; Brooks, Laura; Struthers, Cynthia
The Journal for Healthcare Quality (JHQ): May-June 2005
doi: 10.1111/j.1945-1474.2005.tb00553.x
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Wellspring is a group of cancer support centers in Ontario, Canada. The centers provide information, support, and coping-skills programs for people with cancer and their families. To ascertain that all centers provide the same high quality of programs, the board at Wellspring established a panel of external oncology experts and asked them to establish a process to review program quality in each center. This article outlines the process undertaken to provide quality improvement in a nonprofit charitable organization.

© 2005 National Association for Healthcare Quality

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