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Customer Satisfaction: A Practical Approach for Hospitals

Veen, Loretta Vander MBA RN CPHQ; Ritz, Mae

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Journal For Healthcare Quality: March 1996 - Volume 18 - Issue 2 - p 10-15
doi: 10.1111/j.1945-1474.1996.tb00827.x
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© 1996 National Association for Healthcare Quality