INTERVIEWPaula H. Song, PhD, Richard M. Bracken Professor and Chair, Department of Health Administration, Virginia Commonwealth UniversityJournal of Healthcare Management: January-February 2021 - Volume 66 - Issue 1 - p 4-8 doi: 10.1097/JHM-D-20-00318 Buy Metrics © 2021 Foundation of the American College of Healthcare Executives