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Building a High-Reliability Organization: One System's Patient Safety Journey

Hendrich, Ann PhD, RN, FAAN; Haydar, Ziad MD


Ann Hendrich, PhD, RN, FAAN, senior vice president and chief quality/safety and nursing officer, Ascension Healthcare, a division of Ascension, St. Louis, Missouri, and Ziad Haydar, MD, senior vice president and chief clinical officer, Ascension Healthcare

For more information about the concepts in this column, contact Dr. Hendrich at

© 2017 Foundation of the American College of Healthcare Executives
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