PRACTITIONER APPLICATION: The Value of Patients' Handwritten Comments on HCAHPS Surveys : Journal of Healthcare Management

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PRACTITIONER APPLICATION: The Value of Patients' Handwritten Comments on HCAHPS Surveys

Bombard, Charles F. RN, FACHE, CPHQ

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director, Quality Improvement, Tampa General Hospital, Tampa, Florida

Journal of Healthcare Management 59(1):p 47-48, January 2014.
© 2014 Foundation of the American College of Healthcare Executives

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