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Kaiser Permanente: Technology Drives Changes in Infrastructure and Design

Sempeles, Susan B.HUM., Journalism

doi: 10.1097/JCE.0000000000000014
ONLINE CASE STUDY
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Technology abounds in hospitals and health systems, and the future clearly promises more of it. Driven by the adoption of electronic health records (EHRs) and the highly desirable goal for medical devices to feed patient data directly to EHR systems–and to one another–healthcare organizations often must look at facility layout and design in different ways. By design, medical technology changes processes and workflow, generally with the intent to make improvements or enhance service. It may impact how many staff members are involved in a process or service, as well as who does what. Adding or upgrading technology may mean less space is needed–or more. A healthcare innovator on many levels, Kaiser Permanente devotes considerable resources to planning for and implementing technology that helps it adhere to the mission to deliver quality patient care throughout its widespread system of facilities and providers. At Kaiser Permanente headquarters in Oakland, California, the company’s National Facilities Services Unit has its own unique mission. The 30-person team focuses on technology, building design, and placement of services to maximize infrastructure and integrate flexibility wherever possible.

Corresponding author: Susan Sempeles, B.HUM, Journalism, 300 Deerfield Road, Camp Hill, PA 17011 (sempeles@comcasts.net).

Susan Sempeles is a freelance healthcare writer based in Pennsylvania.

The author declares no conflicts of interest.

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.