Evaluating and resolving user complaints arising from their use of a medical device is a key element of an effective clinical engineering program. Unfortunately, a finding of “could not duplicate,” or a variant, is a well-known outcome. Understanding why events might be difficult to duplicate can aid in their resolution.
Corresponding author: William Hyman, ScD, is professor emeritus of biomedical engineering at Texas A&M University and contributing editor to the Journal of Clinical Engineering. He is also Emeritus Member of ACCE, and has previously received its Lifetime Achievement Award. He can be reached at firstname.lastname@example.org.
The author declares no conflicts of interest.