This article discusses the process and importance of a clinical engineering quality management system (QMS). The goal is to guarantee that the Clinical Engineering Department delivers their services at a consistent level with a high degree of effectiveness. Before the creation of the QMS, there were inconsistencies in service delivery in our organization. This was due to the fact that technologists performed service and maintenance based on their own experience and guidance from manufacturer service manuals.
The QMS at Niagara Health is developed by implementing standardized general and specific device procedures and checklists. These fit into a clinical engineering quality manual. The written procedures and checklists are then loaded onto a mobile application to be used by technologists at any time or place.
The implementation of a QMS is important for any department or organization regardless of specialty. It promotes quality, consistency, and accuracy in the delivery of service. It ensures that individuals are performing their duties in the same way across the department or organization. The mobile application is a component of the QMS that provides the Clinical Engineering Department of Niagara Health with a tool to enhance the quality system. It allows users to access all quality documents at anytime and anywhere.
As equipment, processes, and procedures are the same across the healthcare system, the long-term goal is to share this mobile application with other hospitals, as well as to use it as a quality management document control and audit tool for clinical engineering–related activities.
Corresponding author: Kelsea Tomaino, 218 Colbeck Dr, Welland, Ontario, Canada L3C 7M3. She can be reached at email@example.com.
Kelsea Tomaino, is an undergraduate student in biomedical engineering, University of Waterloo. She is currently completing her co-op at Niagara Health, St. Catharines, Ontario, Canada.
Jean Ngoie, CEng, MInstMC, is head of Instrumentation and Clinical Engineering, NHS Tayside, Dundee, Scotland.
The authors declare no conflicts of interest.