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Patient Safety Organizations: A New Paradigm in Quality Management and Communication Systems in Healthcare

Dotan, Douglas B. MA, CQIA

doi: 10.1097/JCE.0b013e3181aae4b2
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A learning organization is one that is successful at acquiring, cultivating, and applying knowledge that can be used to help it continually adapt to change. Whether they want to or not, all organizations change; some do it more effectively than others do. Examples of industries that continually adapt to change include commercial aviation, petrochemical, and nuclear power. Ford Motor Company, Toyota, General Electric, Motorola, Wal-Mart, and Xerox are often cited as organizational leaders for innovation and improvement. Can hospitals become learning organizations and improve healthcare quality and patient safety?

A learning organization is one that is successful at acquiring, cultivating, and applying knowledge that can be used to help it continually adapt to change. Whether they want to or not, all organizations change; some do it more effectively than others do. Examples of industries that continually adapt to change include commercial aviation, petrochemical, and nuclear power. Ford Motor Company, Toyota, General Electric, Motorola, Wal-Mart, and Xerox are often cited as organizational leaders for innovation and improvement. Can hospitals become learning organizations and improve healthcare quality and patient safety?

From the PSO Services Group, Bellaire, Texas.

Corresponding author: Douglas B. Dotan, MA, CQIA, PSO Services Group, Bellaire, TX 77401. dotan@psoservices.net; ddotan@crgmedical.com.

Douglas B. Dotan, MA, CQIA, is the president of PSO Services Group and CRG Medical, Inc. PSO Services Group is officially recognized and listed as a Patient Safety Organization (PSO) by the Agency for Healthcare Research and Quality (AHRQ), on behalf of the Secretary of the U.S. Department of Health and Human Services.

© 2009 Lippincott Williams & Wilkins, Inc.