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Management of Service Contracts Using an Independent Service Provider (ISP) as Support Technology

Cruz, Antonio Miguel Ms.C1; Denis, Ernesto Rodríguez Ph.D1; Puñales, Elsa Pozo P.T.E2

Journal of Clinical Engineering: July 2002 - Volume 27 - Issue 3 - p 202–209

This paper puts forward a model of technology management for health-care institutions based on system theory. Service contracts, between hospitals and outside agencies, for the maintenance of medical equipment, as a sub-process of technology management is the specific focus of this study. A mathematical formulation for selecting the best Service Contract Provider (SCP) and for evaluating the quality of service, once the contract is in place, is proposed. An ISP was used for the initial choice of service provider, for establishing the most common contractual clauses between hospitals and service providers, and to evaluate the quality of service. This model was implemented in four separate hospitals. As a result, the service cost/acquisition cost ratio in these cases was reduced from 19.14% to 5.09%. A second result was that a linear dependency between the service performance and the service cost/acquisition cost ratio was obtained, with a 2.3229% degree of error.

1Bioengineering Center (CEBIO), Higher Technical University “José Antonio Echeverría” (ISPJAE), Havana, Cuba

2Cira Garcia Hospital, Havana, Cuba

©2002Aspen Publishers, Inc.