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Implementation Science

Brief Report


A Telehealth-Based Initiation Program for HIV Pre-exposure Prophylaxis in Young Men of Color Who Have Sex With Men. A Pilot Study of Feasibility

Refugio, Oliver N. MD, MPH*; Kimble, Mabel M. MPH; Silva, Cara L. MPH; Lykens, James E. MA§; Bannister, Christian MA; Klausner, Jeffrey D. MD, MPH

Author Information
JAIDS Journal of Acquired Immune Deficiency Syndromes: January 1, 2019 - Volume 80 - Issue 1 - p 40-45
doi: 10.1097/QAI.0000000000001873
  • Free



In the United States, men who have sex with men (MSM) accounted for two-thirds of the approximate 40,000 new HIV diagnoses in 2016; of those, 72% were nonwhite.1 Among those new HIV diagnoses in nonwhite MSM, approximately 30% were 15–24 years old.1 Those numbers emphasize the importance of HIV prevention efforts, such as pre-exposure prophylaxis (PrEP), that reach young MSM (YMSM) of color.

Barriers to PrEP initiation among YMSM of color include cost, access, the need for regular clinic visits, stigma, daily adherence, side-effect concerns, and medical distrust.2–7 Interventions to increase PrEP access among YMSM of color are lacking; telehealth-based approaches can potentially fill that gap and circumvent those barriers.

The US Health Resources and Services Administration defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.”8 Telehealth has been implemented in multiple fields including HIV care and prevention.9,10 Telehealth-based HIV prevention services are acceptable and may actually be preferred by YMSM of color.11–13

Few telehealth-based PrEP providers exist. Examples of for-profit, commercially available entities are Nurx ( and PlushCare ( Public, state-funded telehealth PrEP programs include the Washington's Gay City Health Project14 in Seattle and Iowa's TelePrEP program (; before this study, none existed in California.

This pilot study investigated the feasibility of PrEPTECH, an intervention that uses telehealth to initiate and deliver PrEP medication, as well as promote PrEP adherence.



Participants were recruited through convenience sampling; the study was advertised on Grindr, posters and flyers at gay venues in the San Francisco Bay area, and through word of mouth. The advertisements were designed and marketed to YMSM of color with a goal of recruiting >60% racial/ethnic minority (ie, not self-identifying as non-Hispanic/white) participants. Participants were incentivized with gift cards: $25 at baseline and 90 days, and $35 at 180 days.


Study Website

The mobile-friendly study website ( used a secure HIPAA-compliant Paubox (San Francisco, CA) server and DLP encryption web portal. A multidisciplinary team from Youth+Tech+Health developed the website prototype using an evidence-based, youth-centered approach. Six YMSM of color formed the Community Advisory Board that provided input during the development and usability-testing phase, and determined community acceptability and feasibility. The final website features included a global positioning system laboratory locator, automated medication and sexually transmitted infection (STI) kit delivery, customizable daily PrEP reminders through text message and/or e-mail, and automated appointment reminders.


Data were collected at baseline, 30, 90, and 180 days. All procedures were streamlined through telehealth except for 2 laboratory visits.


Twenty-five participants were enrolled between November 2016 and May 2017. Any visitor of the website was able to create a password-protected account and complete the online inclusion criteria screening survey. The inclusion criteria were the following: cisgender MSM, 18–25 years old, HIV-uninfected, San Francisco Bay Area county resident, English-speaking, smartphone access, and not taking Truvada. Written consent was obtained remotely on meeting inclusion criteria and successfully completing an online PrEP knowledge quiz.

STI Testing

After consent, an STI kit from Quest Diagnostics was home-delivered by mail to participants at baseline and 90 days. The kit contained swabs and instructions for self-collection of pharyngeal and rectal specimens for Neisseria gonorrhea (NG) and Chlamydia trachomatis (CT) testing.

Laboratory Visits

Electronic laboratory orders with the participants' information were sent to Quest Diagnostics. Participants were mailed a corresponding receipt to bring to a Quest laboratory along with the completed STI kit. STI specimens were analyzed using the APTIMA COMBO2 Assay (Hologic Inc., San Diego, CA). Blood was drawn for additional tests including: fourth generation HIV-1/2 antigen and antibody testing, rapid plasma reagin (RPR) with reflex fluorescent treponemal antibody absorption testing for Treponema pallidum, Hepatitis B surface antigen (at baseline only), and creatinine. Those with positive laboratory results for medical contraindications to Truvada were excluded from the study. Laboratory tests were repeated at 90 days to determine continuing PrEP eligibility.

PrEP Medication

After PrEP contraindications were ruled out, a free 3-month supply of Truvada was home-delivered to each participant at baseline and 90 days.

Telehealth Visits

An infectious disease physician conducted telehealth visits through telephone at baseline, 30, 90, and 180 days to review laboratory results and gather information regarding medical history, sexual behaviors, and PrEP adherence. Counseling was provided for incident STIs, as well as treatment referral and verification.

Feedback Surveys

At 90 and 180 days, participants completed an online feedback survey. Using a 5-point Likert scale, participants assessed: helpfulness of PrEPTECH features; confidentiality; ease of use; convenience of PrEPTECH; and trust in the study team. The survey also queried PrEP adherence and stigma.

Locating a Poststudy PrEP Source

During the final month of each participant's study period, the study coordinators followed case management best practices and navigated participants to a local, free, or low-cost PrEP source using and community organization referrals.

Data Analysis

Data and descriptive analyses were conducted using an excel spreadsheet. Frequencies and percentages were reported for categorical and ordinal variables. Medians and ranges were reported for discrete variables.

Human Subjects

Human subject review was performed by the Quorum Review (Seattle, WA) and University of California, Los Angeles institutional review boards.


Enrollment and Retention

Figure 1 illustrates the outcomes of the 401 individuals who created an online PrEPTECH account, including the 25 enrolled participants.

Flow chart tracking the outcomes of all individuals who created an online PrEPTECH account between November 2016 and May 2016, including the 25 participants enrolled into the PrEPTECH pilot study.

Participant Characteristics and Laboratory Results

Participant demographics, medical and sexual history, and laboratory results are displayed in Table 1.

Baseline Demographics, Baseline Medical and Sexual History, and Baseline and 90-Day STI Results of the 25 Participants Enrolled in the PrEPTECH Study

Experiences With PrEPTECH

At least two-thirds of participants agreed that they felt uncomfortable going to a doctor's office/clinic for PrEP at 90 days (66.7%) and 180-days (72.2%). The majority (≥85%) agreed that PrEPTECH is a better way for gay/bisexual men to get PrEP at 90 and 180 days. At least 88% reported that PrEPTECH was very or extremely easy to use at 90 and 180 days. All participants reported that PrEPTECH was very or extremely fast and convenient compared with other forms of getting on PrEP at 90 and 180 days. More than three-quarters of participants felt that PrEPTECH was very or extremely confidential and agreed that they would still use PrEPTECH even if the services were not free at 90 and 180 days. When asked how much they trusted the PrEPTECH team at 90 and 180 days, the vast majority (≥85%) responded with “extremely” or “very.”

PrEP Stigma

Approximately half had heard of others being stigmatized for taking PrEP; 52.4% (11/21) at 90 days and 50% (9/18) at 180 days. In comparison, only a minority personally experienced PrEP stigma, 14.3% (3/21) by 90 days and 10.5% (2/19) by 180 days. Among those who experienced stigma, 2 indicated that the gay community was a source. Health care providers, family, friends, and strangers were each cited as other sources by another participant.

Time to PrEP Initiation

The median number of total days from completing the online eligibility survey to the first shipment of Truvada was 46 days (range 21–133).


We created and implemented a novel telehealth program to help YMSM of color initiate PrEP, with the goal of identifying a sustainable PrEP provider to which they could transition to after the study.


PrEPTECH served YMSM of color from the San Francisco Bay area, exceeding its goal of recruiting >60% racial/ethnic minority participants. Most participants were Latino or Asian/Pacific Islander; however, only 8% of participants were black/African American; a percentage that reflects the San Francisco Bay area population.15 At baseline, most participants reported high-risk sexual behaviors, were relatively healthy, and would not otherwise have to regularly seek medical care. For those with little to no opportunity to discuss PrEP with their physicians, the burden is placed on the patient to seek PrEP; this is 1 PrEP barrier for YMSM.

Barriers Mitigated by PrEPTECH

Cost and Access

PrEPTECH successfully functioned as an initiation program that temporarily provided free PrEP services. Most participants had health insurance, which was found to be associated with PrEP use in previous studies.16 Those who are uninsured may not know where or how to access affordable PrEP. Even if insured, otherwise healthy YMSM may not know how to navigate their insurance, discover if their insurance covers PrEP, and if so, how to identify and ask providers who are willing to prescribe it—this is where PrEPTECH intervened.

Convenience and Speed

The telehealth-based design allowed participants to bypass clinic and pharmacy visits. Having to regularly attend provider visits to start and continue using PrEP can be daunting for relatively healthy YMSM who may have unpredictable schedules and/or unreliable transportation. The majority agreed that PrEPTECH, compared with other methods of accessing PrEP, was easy to use, fast, and convenient. In an observational study conducted with 192 black YMSM, the median time to PrEP initiation was 4 months using a traditional, clinic-based model.17 For our study, the median time to PrEP initiation was approximately 1.5 months, almost 2.5 months faster compared with the study by Rolle et al. Getting high-risk YMSM of color quickly started on PrEP shortens the window of time for potential HIV transmission.

PrEP Stigma

PrEP users face stigma from multiple sources, often stemming from assumptions of increased risk-taking behaviors while on PrEP.18,19 Approximately half of our participants had heard about others experiencing PrEP stigma, which is a major barrier to PrEP access, especially if patients perceive that their providers are not willing to prescribe PrEP. More than half of the participants felt uncomfortable going to a doctor's office or clinic for PrEP. PrEPTECH abated stigma by having a team that was knowledgeable about PrEP and health issues affecting YMSM. In addition, PrEPTECH secured the trust and preference of participants; a sentiment reflected in the high percentage agreeing that PrEPTECH was confidential, trustworthy, and preferred over other means of obtaining PrEP. The provider visits through telephone rather than videoconference allowed for more anonymity.


Because this was intended as a pilot study of feasibility, we enrolled a small cohort of 25 participants, of which 4 were lost to follow-up. Participants were followed for only 6 months because this program was designed as a short-term PrEP initiation service.

Because participants were self-selected, they likely had some previous awareness of PrEP and degree of trust in its effectiveness. PrEPTECH does not address barriers to PrEP awareness among YMSM of color. Without interventions that promote PrEP awareness and education in that population, PrEPTECH may not be able to fully reach YMSM of color.

Participation bias cannot be ascertained because no data besides inclusion criteria were collected from the 376 individuals who created a PrEPTECH account but did not complete the successive steps necessary for enrollment.

Future Directions

PrEPTECH provides unique services that differ from the few other telehealth-based PrEP programs, including customizable daily reminders and online education.14 The perceived utility and feasibility of each PrEPTECH feature should be ascertained to establish a framework for future telehealth PrEP interventions. A cost analysis is needed to determine PrEPTECH's cost-effectiveness if implemented on a larger scale and if perhaps, it can become a sustainable, fully telehealth-based PrEP provider. The total cost of starting PrEP for the first year—which includes medications, laboratory tests, and professional services—is upwards of 17,000 US dollars.20 Theoretically, a telehealth-based PrEP program compared with one that is clinic-based would incur unique costs from website maintenance, online professional staff services, and the shipment and delivery of medication and STI kits, but could drastically cut costs for clinic space, staff salaries, and other operational needs.

Finally, insurance coverage determines the burden of cost on the PrEP user. Plans to enhance PrEPTECH by incorporating insurance services and referrals for financial assistance for PrEP are being developed. Because US laws that govern telehealth practice vary by state, PrEPTECH may be expanded, but limited to states with similar telehealth laws as California. In California, only patient consent is required to receive PrEP through telehealth by a state-licensed provider, but an in-person physical examination is not mandatory.21 Furthermore, some payers may require videoconferencing for physician reimbursement for telehealth services. However, we believe that telephone visits for low-risk interventions such as PrEP should be reimbursable.


This study demonstrated that a telehealth-based PrEP initiation program can reach YMSM of color, quickly and conveniently start users on PrEP, and transition participants to a sustainable PrEP provider. Larger studies are needed to corroborate our findings, particularly in areas with a higher proportion of YMSM of color, especially black and Latino.


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telehealth; HIV; PrEP; young MSM of color

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