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Original Research

Primary care provider type

Are there differences in patients' intermediate diabetes outcomes?

Everett, Christine M. MPH, PhD, PA-C; Morgan, Perri PhD, PA-C; Smith, Valerie A. DrPH; Woolson, Sandra MPH; Edelman, David MD; Hendrix, Cristina C. DNS, FNP; Berkowitz, Theodore MS; White, Brandolyn MPH; Jackson, George L. PhD, MHA

Author Information
Journal of the American Academy of Physician Assistants: June 2019 - Volume 32 - Issue 6 - p 36-42
doi: 10.1097/01.JAA.0000558239.06875.0b
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In the United States, projections suggest a significant increase in the demand for primary care services. Increases in the prevalence of chronic illness due to an aging population will be a large contributor to increased demand.1 More than 90% of Americans age 65 years or older report having at least one chronic illness, and the number of Americans in this age group is expected to double by 2050.2,3 Similarly, estimates suggest that increases in the number of insured patients due to the Affordable Care Act could raise the demand for primary care by an additional 15 to 24 million visits annually.4

This increase in demand for services is leading primary care organizations to explore new models of care delivery. Successful management of chronic illnesses is longitudinal and complex, requiring care from a range of healthcare providers.5,6 Organizing these providers into teams to maximize coordination of services is one goal of the patient-centered medical home (PCMH) model.7,8 One frequently discussed approach to primary care teams involves including multiple clinicians—such as physicians, physician assistants (PAs), and NPs—who can play a variety of roles.9-11


Based on theories of team effectiveness and roles, effective incorporation of multiple providers into teams requires well-defined roles.12-14 Roles are defined by the division of tasks between team members.14,15 Because of overlapping competencies with physicians, differences in state and institutional scope of practice policies, and individual negotiations with collaborating physicians, PAs and NPs can perform a variety of roles.16-18 Provider roles (physician, PA, or NP) can be conceptually defined according to level of involvement—as a usual provider or a supplemental provider of care.17,19,20 A single provider can perform different roles for different panels of patients: for example, a PA can be a usual provider for a panel of patients, but also a supplemental provider on the panel of another primary care provider.17,19,20

The role of usual provider of care, often called primary care provider or PCP, has philosophical as well as operational significance. The philosophical foundation of primary care is based on the preeminence of the relationship between a primary care provider and patient.20 This relationship is believed to develop as a result of the usual provider's consistent provision of a wide range of healthcare services over time. Historically, the role of usual provider is operationalized in a primary care clinic as a primary care provider's panel of patients. The primary care provider has an agreement with this group of patients to provide the full range of primary care services and coordinate all the patients' healthcare services over time, thus ensuring that patients' healthcare needs are met.20 However, as the primary care needs of an aging population with chronic illness have increased in scope and complexity, it has become increasingly difficult for a single primary care provider (physician, NP, or PA) to provide all the required care, necessitating a team of clinicians.10,21-23

The reality of caring for a group or panel of patients makes it difficult to ensure that the usual providers of care perform all of the primary care visits for patients on their panel, resulting in other clinicians in the clinic providing some of the visits.10,22 Supplemental providers of care are clinicians who do not act as a usual provider to a patient but provide a minority of primary care visits to patients who are not on their panel.15,19,20,24,25 A study done in the Veterans Health Administration (VHA) suggests that patients with diabetes see their usual providers for about 75% of their visits.26 The remainder of the visits are handled by providers performing a supplemental role. This supplemental role could be intentional, such as two clinicians having an explicit agreement to comanage a patient. Alternatively, it could be less intentional, as when one clinician sees a same-day visit patient on another clinician's panel for an acute need. One study conducted in more than 20 primary care clinics associated with a large multispecialty physician group reported that an average of about five clinicians (one usual provider and four supplemental providers) served a panel of primary care patients.24


Several studies have compared outcomes for patients seen by physicians and NPs and those seen by physicians, PAs, and NPs, and have demonstrated similar patient outcomes.27-32 However, each study has a variety of limitations. Several of the studies only compare physicians and NPs.27-29 Two of these studies use Medicare data, which has a high risk of misclassifying the usual provider due to incident to billing and inability to identify the specialty of NPs.28,29 Another study looked only at the profession performing a usual provider role and did not take into account the supplemental providers.32 Only one study evaluated all three clinician types in a range of roles and demonstrated that different roles are associated with different patterns of patient outcomes.15,31 However, this previous study was performed in clinics associated with one academic institution, limiting its generalizability.



The VHA has been a leader in innovative primary care models. It is the largest integrated delivery system in the United States and the largest employer of PAs and NPs.33,34 In 2012, the VHA provided primary care to more than 6.33 million patients nationally in 990 outpatient clinics.35,36 About one-third of primary care visits delivered in the VHA are with NPs and PAs.37 The VHA also adopted a team-based PCMH model, the Patient-Aligned Care Team (PACT), that expanded use of PAs and NPs in primary care.38,39 Each PACT is led by an NP, PA, or physician who is responsible for the medical care of a panel of patients, making the VHA an ideal source of information on primary care provider roles.40

Data sources and sample construction

This study used electronic health record (EHR) data from the VHA. Data from the EHR included inpatient and outpatient visit information. Each visit contained International Classification of Diseases Clinical Modification 9th revision (ICD-9-CM) diagnosis codes; CPT-4 procedure codes; clinician identifiers; and the date, place, and type of service. The study was approved by the institutional review board of the Durham Veterans Affairs Medical Center.

The study sample consisted of adults (age 18 years and older) with diabetes who were being treated pharmaceutically at VHA primary care clinics (final sample, N = 609,668). Specifically, patients must have had a diabetes diagnosis (ICD-9-CM codes 250.xx) associated with at least one VHA inpatient admission and/or at least two VHA outpatient visits in fiscal year (FY) 2012 (October 1, 2011 to September 30, 2012) (N = 1,049,638) and a filled prescription for insulin and/or an oral hyperglycemic agent the same year (N = 830,602). These patients had to have one or more VHA primary care visits in FY 2012, identified using VHA administrative codes indicating a primary care clinic. Patients were excluded if they did not also have an outpatient visit with a diabetes diagnosis in FY 2013 (October 1, 2012 to September 30, 2013) (Figure 1).

Cohort construction

Each patient was assigned a home VA facility as the clinic most frequently visited for primary care in FY 2012. To be retained in the cohort, patients had to have a home VA facility with at least 100 cohort members in FY 2012. The veteran's PCP was the provider most often visited in the home VA's primary care clinic in FY 2012. We excluded patients who most frequently saw a resident physician because of the dual responsibility of care held by both the resident and attending physician. We also excluded patients whose home VA facility was more than 1,000 miles from their home ZIP code or was not in one of the 50 US states or the District of Columbia. We did not include patients with inconsistent identifiers in the VA Corporate Data Warehouse or no information on body mass index (BMI). We examined only patients from VA facilities with at least two professions of primary care providers practicing in the facility. Finally, we excluded veterans whose PCP had fewer than 10 patients.

Panel and role definition

A panel-level dataset was constructed from the 609,668 including veterans with diabetes. Each panel was defined by the provider and the patients for whom the provider delivered the majority of primary care visits in FY 2012.

Provider role on the panel was defined by level of involvement on the panel. A categorical variable representing the profession of the PCP (that is, usual) and supplemental providers was divided into categories. Only one clinician was assigned as the PCP for each patient, and that clinician's profession was recorded as the PCP profession. However, several providers could serve in a supplementary role to a patient, so the supplemental provider categorization might represent more than one provider. However, the profession of supplemental providers can be represented by more than one individual.

  • Physician only was defined as a panel of patients who had physicians as the usual provider of care and had 10% or less of their visits with any PA or NP within the home clinic.
  • Physician PCP plus NP supplemental and physician PCP plus PA supplemental were defined as panels of patients for whom a physician was the usual provider of care and had at least 10% of visits with primary care NPs or PAs within the home clinic, but fewer than the usual provider.
  • NP PCP plus physician supplemental and PA PCP plus physician supplemental were defined as panels of patients for whom an NP or PA was the usual provider of care and had at least 10% of visits with primary care physicians within the home clinic, but fewer than the usual provider.
  • NP PCP no physician and PA PCP no physician were defined as panels of patients that had NPs or PAs as the usual provider of care and had less than 10% of their primary care visits with a physician.

Outcome variables

We examined the relationship between the provider team composition and hemoglobin A1C, systolic BP, and low-density lipoprotein cholesterol (LDL-C). Continuous outcomes included the mean of all FY 2013 outpatient measurements of A1C, systolic BP, and LDL-C. Because of the large number of patients represented in the dataset, a priori clinical significance thresholds were set at 0.3% for A1C, 3 mm Hg for systolic BP, and 5 mg/dL for LDL-C, which we have previously used in research with this particular cohort.32

Control variables

Variables with empirical evidence of association with provider type and patient outcomes were included as control variables in the model.25,32,41,42 Additional patient-level variables measured patient demographics, medical complexity, mental health diagnoses, and healthcare use.25,32,41,42 Categorical variables were used for race, ethnicity, marital status, and copay status (Table 1). Continuous variables were used for age, BMI, and distance of home address from clinic in miles. An indicator variable represented homelessness of the patient (1 = homeless at any point during the year). Patient medical complexity was measured by the prospective Diagnostic Cost Group (DCG) comorbidity measure calculated by the VHA, originally designed to predict cost of care but validated to measure medical complexity in the VHA population.43,44 The algorithm uses demographic and diagnostic information to assign each patient a DCG score, normed so that the average Medicare patient has a score equal to 1.45 Indicator variables were created for mental health diagnoses (post-traumatic stress disorder, mood disorder, substance abuse, dementia, and other mood disorder). Two healthcare use variables were also used. One patient-level use variable, percentage of visits with PCP, was calculated by dividing the total number of visits a patient had in a year with the usual provider by the total number of primary care visits in the home clinic.

Study sample characteristics (N = 609,668)
Study sample characteristics (N = 609,668) (Continued)

Facility-level variables also were constructed and assigned to each patient based on the home clinic. Categorical variables represented the region of the United States (Northeast, Midwest, South, West) and metropolitan status of the clinic location (metropolitan area, micropolitan area, small town/ rural). Facility size was represented by a categorical variable of the number of patients seen at the facility in FY 2012 based on tertiles of facility size (size 1 = 704 to 2,379, size 2 = 2,384 to 5,582, size 3 = 5,602 to 43,738). The availability of an endocrinology specialty visit within the clinic was represented as a dichotomous variable. Our previous work found that PCP assignment was not associated with state scope of practice regulations. Therefore, we did not include variables for PA or NP scope of practice.42


Analyses were conducted using SAS 9.4 and SAS Enterprise Guide 7.1. All analyses were performed at the patient level. Hierarchical linear mixed models with random intercepts to account for clustering both by VHA facility and PCP were used to analyze continuous outcomes using SAS PROC MIXED. All models included each of the control variables described above.


A total of 609,668 patients with diabetes were identified in VHA primary care clinics. Patients were predominantly male (96.7%), non-Hispanic (90.7%), and white (71%). The mean DCG was 1, indicating that, on average, patients were as complex as the average Medicare patient (Table 1). Physicians were the usual providers of care for about 77% of the patients and PAs or NPs were the usual providers of care for about 22% of the patients. About 14% of patients received all of their primary care from PAs or NPs (Table 2).

Usual and supplemental provider type (N = 609,668)

Statistical differences in intermediate diabetes outcomes by usual and supplemental provider type were observed, but all were below the a priori thresholds for clinical significance (Table 3). When compared with physician-only care, physician PCP plus NP supplemental care had an average of 0.61 mg/dL higher LDL-C (95% CI 0.22, 0.99). Physician PCP plus PA supplemental care demonstrated, on average, 0.04% higher A1C (95% CI 0.02, 0.07) and 0.08 mm Hg lower systolic BP (95% CI -0.30, 0.14). Similar patterns were seen when NPs and PAs were the PCP and physicians were providing supplemental care. When compared with physician-only care, NP PCP plus physician supplemental care had an average of 1.9 mg/dL increase in LDL-C (95% CI 1.51, 2.29). PA PCP plus physician supplemental demonstrated an average of 0.03% increase in A1C (95% CI 0.004, 0.06) and 1.4 mg/dL increase in LDL-C (95% CI 0.82, 1.99). Similar outcomes for patients who only saw NPs or PAs in primary care were observed. When compared with physician-only care, patients with NP PCP with no physician involvement, on average, had 0.06% lower A1C (95% CI -0.07, -0.04), 0.39 mm Hg lower systolic BP (95% CI -0.52, -0.26), and 0.81 mg/dL higher LDL-C (95% CI 0.51, 1.12). Patients with PA PCP with no physician involvement had 0.03% lower A1C (95% CI -0.06, -0.01) and 0.53 mg/dL higher LDL-C (95% CI 0.06, 0.99).

Model estimates for intermediate diabetes outcomes by usual and supplemental provider type (N = 609,668) Results were controlled for all patient and faculty level variables listed in Table 1.


Using diabetes as a model, this study examined whether patients with different types of usual and supplemental primary care providers have different chronic illness outcomes than patients seen only by physicians. No clinically meaningful differences in intermediate diabetes outcomes were observed based on the profession of either the usual or supplemental provider.

Although this study adds additional support to the conclusions of previous studies that patient outcomes are similar for those with physicians, NPs, and PA as PCPs, it also contributes in two other important aspects.30,32 First, the methodological approach used more closely reflects the reality that team-based care often means that supplemental providers frequently provide care to patients, and that these supplemental providers can affect quality of care delivered.24,31 Unlike the other study that compared the effectiveness of usual and supplemental provider types, no clinically significant differences in patient outcomes were observed. These differences in study findings could be due to a variety of factors, including differences in patient populations, institutional policies, team designs, and approaches to coordination between clinicians.8,46-48

The second unique contribution is our finding that among the 14% of patients who received care only from PAs or NPs (that is, patients who had less than 10% physician involvement in their primary care), outcomes were not clinically significantly different from those of patients with physician-only care (that is, patients who had less than 10% of PA or NP involvement in their primary care). Although these findings are similar to the findings of the other studies, this is the first time effectiveness of PA-only and NP-only care have been assessed in a national sample.27,31,32 The capacity to identify a significant number of patients who received primary care only from PAs and NPs likely reflects the VHA's expanded use of NPs and PAs as team leaders in their primary care team model. The finding that patients receiving primary care PA-only and NP-only care have such similar outcomes to patients receiving physician-only primary care indicates possible potential for improved efficiency, by means of transferring primary care of even moderately complex patients to less-expensive providers. However, such a disruptive change might be challenging for healthcare delivery organizations. Although studies indicate that patients generally are satisfied with care delivered by NPs and PAs, some patients prefer to have physicians as their usual providers.25,49-51 These patient preferences, paired with professional dominance of medicine, may make such a significant change to the social and economic organization of primary care difficult.52


This study has several strengths and limitations. The study examined outcomes among more than 600,000 patients in more than 500 primary care clinics across the United States with uniform scope of practice. This is ideal for controlling for variation in state and regional characteristics. Similarly, the patients in the VHA are predominantly male and generally more complex than similar patients outside the VHA. The complexity of the patients makes this sample ideal for understanding the clinical capacities of primary care physicians, NPs, and PAs. Despite these positives, the findings may not be generalizable to patients with chronic illness in other healthcare systems or with other sociodemographic characteristics.

A second limitation is that despite the evidence suggesting that NPs and PAs consult with their collaborating physicians relatively rarely in the VHA primary care setting, we cannot rule out undocumented consultations with physicians by PAs and NPs that potentially affected the quality of care provided.53

Another limitation is that PA, NP, and physician supplemental roles are a composite value of each profession serving on the panel. Multiple PAs, NPs, and physicians provide care to some panels, so we are unable to determine their individual roles, which may vary.


Redesigning primary care to meet the needs of patients with chronic illness is a focus for many healthcare organizations, and incorporating a range of clinicians, including physicians, NPs, and PAs, is a commonly proposed strategy.21,23 With growing evidence that the quality of care delivered by the professions is similar, this wide range in implementation of roles likely reflects organizational goals and cultures rather than the capacities of each profession.28-32 The results of this study suggest that physicians, PAs, and NPs can perform a variety of roles that can reflect the needs of the organization and patient population while maintaining quality of care. Although this adaptability can provide great benefit to healthcare delivery organizations and the system in general, conclusions regarding the “ideal” role should be approached with caution. More research on the effect of each role on access, cost, quality of care, and satisfaction of providers and patients is needed before answers will become clear.


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        primary care; diabetes; physician assistant; NP; usual provider; team

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