Donna Berry, RN, MSN, is a Team Manager for the Department of Post-Acute Services at Virtua Home Care-Community Nursing Services, Virtua Health Network, Marlton, New Jersey.
Diane M. Costanzo, RN, MSN, MSHA, CMSRN, CNA-BC, is the Patient Care Administrator for the Department of Post-Acute Services at Virtua Home Care-West Jersey, Virtua Healthcare Network, Marlton, New Jersey.
Brenda Elliott, MSN, RN, is the Manager of Staff Development at the Department of Post-Acute Services, Virtua Home Care, Virtua Health Network, Marlton, New Jersey.
Andrew Miller, MD, MPH, is the Director of Physician Services at Healthcare Quality Strategies, Inc., East Brunswick, New Jersey.
Judith L. Miller RN, MS, is a Quality Improvement Specialist at Healthcare Quality Strategies, Inc., East Brunswick, New Jersey.
Patricia Quackenbush, RN-BC, MBA, is the Director of Quality Managment for the Department Post-Acute Services at Virtua Home Care, within the Virtua Health Network, Marlton, New Jersey.
Ya-ping Su, PhD, is the Director of Research and Analytic Services at Healthcare Quality Strategies, Inc., East Brunswick, New Jersey.
The authors of this article have no significant financial ties with the subject matter or materials disucssed in this manuscript.
Address for correspondence: Patricia Quackenbush, Virtua Home Care, 523 Fellowship Rd., Suite 250, Mount Laurel, NJ 08054 (e-mail: [email protected]).
