FEATURESThink Health Literacy to Improve the Patient ExperienceLandis, Philip DNP, RN, CEN, NPD-BCAuthor Information Emergency Department/Observation Unit, Pennsylvania Hospital, Penn Medicine, Philadelphia, Pennsylvania. Correspondence: Philip Landis, DNP, RN, CEN, NPD-BC, Emergency Department/Observation Unit, Pennsylvania Hospital, Penn Medicine, 800 Spruce St, Philadelphia, PA 19107 ([email protected]). The author confirms no conflict of interest. Holistic Nursing Practice: March/April 2021 - Volume 35 - Issue 2 - p 57-59 doi: 10.1097/HNP.0000000000000409 Buy Metrics Abstract Nurses directly influence the experience that patients and their families have in their interactions with the health care system. This article addresses how nurses holistically influence the patient experience through the lens of health literacy, as nurses guide their patients and families through a confusing and complex system of care, replete with jargon and labyrinthine paths. © 2020 Wolters Kluwer Health, Inc. All rights reserved.