The Importance of Encounter Form DesignHarris, Susie T. PhD, MBA, RHIA, CCS; Kulesher, Robert R. PhDThe Health Care Manager: January-March 2009 - Volume 28 - Issue 1 - p 75-80 doi: 10.1097/HCM.0b013e318196de3d Article Buy Abstract Author InformationAuthors Article MetricsMetrics Encounter forms are a key component in accurate billing and collections. They document services rendered by capturing the diagnosis and procedure codes, which serve as the basis for billing and receipt of payment for services. This article addresses the negative impact of outdated encounter forms on reimbursement and describes current best practices related to coding, the use of electronic encounter forms, and management of missed appointments. Specific recommendations are offered for ensuring that encounter forms are appropriately maintained and up-to-date. Author Affiliations: Department of Health Services and Information Management, College of Allied Health Sciences, East Carolina University, Greenville, North Carolina. Corresponding author: Susie T. Harris, PhD, MBA, RHIA, CCS, Department of Health Services and Information Management, College of Allied Health Sciences, East Carolina University, Health Sciences Bldg 4340F, Greenville, NC 27858-4353(firstname.lastname@example.org). © 2009 Lippincott Williams & Wilkins, Inc.