ORIGINAL ARTICLE: PDF OnlyMaking upward communication work for your employees the one and the many grievance procedures and employee surveys (part 2 of 3*)McConnell, Charles R.Author Information Vice President for Employee Affairs The Genesee Hospital Rochester, New York Health Care Supervisor: October 1986 - Volume 5 - Issue 1 - p 81-92 Buy © Williams & Wilkins 1986. All Rights Reserved.