ArticleEnhancing Communication to Improve Patient Safety and to Increase Patient SatisfactionBurgener, Audrey M. BS, MBAAuthor Information Reprinted from Burgener AM. Enhancing communication to improve patient safety and to increase patient satisfaction. Health Care Manag. 2017;36(3):238-243. doi:10.1097/HCM.0000000000000165. Author Affiliation: College of Business, Graduate Programs, Southern Illinois University Carbondale. The author has no conflicts of interest. Correspondence: Audrey M. Burgener, BS, MBA(c), Southern Illinois University Carbondale, 1025 Lincoln Dr, Carbondale, IL 62901 (firstname.lastname@example.org). The Health Care Manager: 7/9 2020 - Volume 39 - Issue 3 - p 128-132 doi: 10.1097/HCM.0000000000000298 Buy Metrics Abstract With the continuous rise of sentinel and adverse events due to ineffective communication, it is time for health care organizations to start implementing a focus on enhancing effective communication in which will, in turn, improve patient safety and experience, boosting the bottom line. This article identifies and discusses different communication protocols that can be used to enhance the consistency of more efficient and effective communication within a health care organization to overall improve patient care and patient satisfaction. The rising importance of patient satisfaction and Hospital Consumer Assessment of Healthcare Providers and Systems scores required by the Centers for Medicare and Medicaid Services are causing a shift in how hospitals evaluate and manage their health care organizations today. Following the situation-background-assessment-recommendation and acknowledge-introduce-duration-explain-thank protocols, as well as proper and effective training and educational programs, enhances more effective communication in health care organizations which improves patient safety and increases patient satisfaction. Copyright © 2020 Wolters Kluwer Health, Inc. All rights reserved.