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Team Resource Management Perception Under Managerial Coaching Skills and Organizational Climate

Cross-Level Analysis in Taiwan's Hospitals

Chen, I-Chi PhD; Khan, Sofiah Kadar PhD; Lin, Chih-Hsuan MS

doi: 10.1097/HCM.0000000000000266

There is growing recognition of the importance of teamwork and integration of resources in the health care industry. This article studied the influence of organizational climate and managerial coaching skills on team perception of team resource management (TRM) and coaching techniques in selected hospitals in Taiwan. Structural survey method was used to measure the relationship between organizational climate, managerial coaching skills, and team perception of TRM. The participants of this research were 530 administrative staff from 12 hospitals in Taiwan. Cross-level relationship between organizational climate (group level), managerial coaching skills (individual level), and team perception of TRM (individual level) was examined. The results revealed that organizational climate had a significant influence on team perception of TRM. Second, recognition of managerial coaching skills shaped team perception during TRM implementation. Third, organizational climate had a moderating effect on the relationship between managerial coaching skills and team perception of TRM. The study concluded that positive organizational climate and good managerial coaching skills contribute to effective team management and development. Thus, it is important for health care organizations to understand the importance of coaching and mentoring and create a workplace that makes learning, growth, and adaptation possible across different departments and functional teams.

Author Affiliations: Faculty of Business and Finance, Universiti Tunku Abdul Rahman (Dr Chen), Kampar, Perak, Malaysia; Quest International University Perak (Dr Khan), Ipoh, Malaysia; and Graduate Institute of Human Resource Management, National Changhua University of Education (Ms Lin), Taiwan.

This research was obtained from institutional review boards (certificate protocol no. CCH IRB:130406; approval date: July 12, 2013) of the hospitals involved in this research.

The authors have no conflicts of interest to disclose.

Correspondence: I-Chi Chen, PhD, Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia Jalan Universiti, Bandar Barat, Kampar 31900, Perak, Malaysia (

Online date: July 1, 2019

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