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Patient-Centered Medical Home Undergraduate Internship, Benefits to a Practice Manager: Case Study

Sasnett, Bonita, EdD; Harris, Susie, T., PhD, MBA, RHIA, CCS; White, Shelly, BS

doi: 10.1097/HCM.0000000000000212
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Health services management interns become practice facilitators for primary care clinics interested in pursuing patient-centered recognition for their practice. This experience establishes a collaborative relationship between the university and clinic practices where students apply their academic training to a system of documentation to improve the quality of patient care delivery. The case study presents the process undertaken, benefits, challenges, lessons learned, and recommendations for intern, practice mangers, and educators. The practice manager benefits as interns become Patient-Centered Medical Home facilitators and assist practice managers in the recognition process.

Author Affiliations: Department of Health Services and Information Management, College of Allied Health Sciences, East Carolina University (Drs Sasnett and Harris); and Access East, Inc and Community Care Plan of Eastern Carolina (Ms White), Greenville, North Carolina.

The authors have no funding or conflicts of interest to disclose.

Correspondence: Bonita Sasnett, EdD, Department of Health Services and Information Management, College of Allied Health Sciences, East Carolina University, 4340K Health Sciences Bldg, Greenville, NC 27858-4353 (sasnettb@ecu.edu).

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