ArticleUser Satisfaction With Telehealth Study of Patients, Providers, and CoordinatorsBecevic, Mirna PhD; Boren, Suzanne PhD; Mutrux, Rachel BA; Shah, Zalak HI; Banerjee, Sruti MHA, HIAuthor Information Author Affiliations: Departments of Dermatology (Dr Becevic) and Health Management and Informatics (Dr Boren and Mss Banerjee and Shah) and Missouri Telehealth Network (Mss Mutrux, Banerjee and Shah), University of Missouri, Columbia. The authors have no conflicts of interest. Correspondence: Mirna Becevic, PhD, University of Missouri, Department of Dermatology, Missouri Telehealth Network ([email protected]). The Health Care Manager: October/December 2015 - Volume 34 - Issue 4 - p 337-349 doi: 10.1097/HCM.0000000000000081 Buy Metrics Abstract The aim of this study was to examine the satisfaction with telehealth technologies of all users—patients, health care providers, and telehealth presenters. As the use of videoconferencing in health care is rapidly increasing to allow adequate and timely access to care for patients from rural areas, it is important to examine how these technologies are perceived and utilized. Three separate surveys were used to collect data: patient, provider, and telehealth coordinator. Patient surveys were collected in a paper format, while provider and coordinator surveys were done using REDCap (Research Electronic Data Capture) application. Findings indicate high satisfaction with telehealth, as well as confidence in providing care via distance. While this is encouraging for both patients and health care organizations, further studies should be done to include urban telehealth as well as other types of health care organizations utilizing videoconferencing for clinical appointments. Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.