ArticleTweeting and Treating How Hospitals Use Twitter to Improve CareGomes, Christian MS; Coustasse, Alberto DrPH, MD, MBA, MPHAuthor Information Author Affiliations: Healthcare Administration Program, Lewis College of Business, Marketing and Management, Marshall University, South Charleston, West Virginia. The authors have no conflicts of interest. Correspondence: Alberto Coustasse, DrPH, MD, MBA, MPH, Healthcare Administration Program, Lewis College of Business, Marketing and Management, Marshall University, South Charleston, West Virginia ([email protected]). The Health Care Manager: July/September 2015 - Volume 34 - Issue 3 - p 203-214 doi: 10.1097/HCM.0000000000000063 Buy Metrics Abstract Hospitals that have adopted Twitter primarily use it to share organizational news, provide general health care information, advertise upcoming community events, and foster networking. The purpose of this study was to explore the benefits that Twitter utilization has had in improving quality of care, access to care, patient satisfaction, and community footprint while assessing the barriers to its implementation. The methodology used was a qualitative study with a semistructured interview combined with a literature review, which followed the basic principles of a systematic review. The utilization of Twitter by hospitals suggest that it leads to savings of resources, enhanced employee and patient communication, and expanded patient reach in the community. Savings opportunities are generated by preventing unnecessary office visits, producing billable patient encounters, and eliminating high recruiting costs. Communication is enhanced using Twitter by sharing organizational content, news, and health promotions and can be also a useful tool during crises. The utilization of Twitter in the hospital setting has been more beneficial than detrimental in its ability to generate opportunities for cost savings, recruiting, communication with employees and patients, and community reach. Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.