ArticleA Conceptual Framework for Achieving Balance Between Innovation and Resilience in Optimizing Emergency Department OperationsMugdh, Mrinal PhD; Pilla, Satya DMThe Health Care Manager: October-December 2011 - Volume 30 - Issue 4 - p 352-360 doi: 10.1097/HCM.0b013e3182351898 Buy Metrics Abstract This study presents a comprehensive review of theories and practices pertaining to emergency department operations, service innovations, and risk management, focusing on the areas of value creation and operational resilience. It includes a critical examination of how these 2 important areas both contrast with and complement each other. A dynamic systems view was applied to this effect to illuminate the interactions. On the basis of the knowledge gained from this exercise, a system-level conceptual framework was developed to suggest how to rationally optimize emergency department operations. © 2011 Lippincott Williams & Wilkins, Inc.