ArticleAddressing Problems of Employee PerformanceMcConnell, Charles R. MBA, CM Author Information Author Affiliation: Health Care Management and Human Resources Consultant, Ontario, New York. Correspondence: Charles R. McConnell, MBA, CM, Health Care Management and Human Resources Consultant, 5943 Walworth Rd, Ontario, NY 14519 ([email protected]). The Health Care Manager: April 2011 - Volume 30 - Issue 2 - p 185-192 doi: 10.1097/HCM.0b013e318216fbb6 Buy Metrics Abstract Employee performance problems are essentially of 2 kinds: those that are motivational in origin and those resulting from skill deficiencies. Both kinds of problems are the province of the department manager. Performance problems differ from problems of conduct in that traditional disciplinary processes ordinarily do not apply. Rather, performance problems are addressed through educational and remedial processes. The manager has a basic responsibility in ensuring that everything reasonable is done to help each employee succeed. There are a number of steps the manager can take to address employee performance problems. © 2011 Lippincott Williams & Wilkins, Inc.