ArticlePoint-of-Care Technologies A Case for Resource IntegrationKaruppan, Muthu PhD; Karuppan, Corinne M. PhD, CPIM; Craig, Carolyn MT (ASCP)Author Information Author Affiliations: College of Business Administration, Drury University (Dr M. Karuppan); Department of Management, College of Business Administration, Missouri State University (Dr C. Karuppan); and CoxHealth Systems, Springfield, Missouri (Ms Craig). Corresponding author: Muthu Karuppan, PhD, College of Business Administration, Drury University, 900 N Benton, Springfield, MO 65802 ([email protected]). The Health Care Manager: January 2009 - Volume 28 - Issue 1 - p 38-43 doi: 10.1097/HCM.0b013e318196de7e Buy Metrics Abstract Point-of-care technologies have been heralded as enablers of quality care and efficiency. Fueling this reputation is the assumption that these technologies are seamlessly integrated with electronic medical records. In turn, this assumption leads to caregivers' heightened expectations of the capabilities of point-of-care technologies and, when not met, to their frustration with information systems personnel. The case study presented in this article documents an actual hospital's journey to integration. In doing so, it enumerates the technical challenges faced by the organization in layperson's terms and attempts to educate clinical personnel in the intricacies of integrating new health care technologies with existing systems. The drivers to integration were a primary focus on error reduction and an active collaboration among stakeholders. Individuals became learners outside the boundaries of their professional expertise. This cross-functional approach eventually led to simultaneous quality and efficiency gains. © 2009 Lippincott Williams & Wilkins, Inc.