ArticleStructured Interview Questions for Selecting Productive, Emotionally Mature, and Helpful EmployeesCarson, Kerry David PhD; Carson, Paula Phillips PhD; Fontenot, Gwen PhD; Burdin, John J. Jr MSAuthor Information From the University of Louisiana at Lafayette, Moody College of Business. Corresponding author: Kerry David Carson, PhD, Professor of Management, Moody College of Business, University of Louisiana at Lafayette, Lafayette, LA 70504-3570 (e-mail: [email protected]). The Health Care Manager: July 2005 - Volume 24 - Issue 3 - p 209-215 Buy Abstract Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intelligence. A study was conducted with a nursing department, and results indicate that emotional intelligence is related to organizational citizenship behaviors. Those individuals high on organizational citizenship behaviors exceed formal role expectations and positively influence organization outcomes. © 2005 Lippincott Williams & Wilkins, Inc.