ArticleInterpersonal Skills What They Are, How to Improve Them, and How to Apply ThemMcConnell, Charles R. MBA, CM Author Information From the VMC Group, Inc., Niagara Falls; Mr. McConnell is also a Human Resource Consultant, Ontario, New York, and Editor of HCM. The Health Care Manager: April 2004 - Volume 23 - Issue 2 - p 177-187 Buy Abstract Interpersonal skills are those essential skills involved in dealing with and relating to other people largely on a one-on-one basis. The interpersonal communication behavior of many people suggests they assume to have the ability to communicate effectively, which they do not possess and which they take for granted. One must work conscientiously to develop interpersonal competence by doing the right things at all times and doing them repeatedly until they become ingrained. As with any human skills, interpersonal skills can be improved through conscious effort. Successful interpersonal communication involves shaping the behavior of others, often while countering their shaping behavior. To have a chance of being successful, every interpersonal contact must have an objective and every effort must be made to avoid creating win-lose transactions whenever possible. © 2004 Lippincott Williams & Wilkins, Inc.