Regular ArticleElectronic Managed Care The Utilization of Information Technology in a Managed Care EnvironmentKiel, Joan M. PhDAuthor Information The Department of Health Management Systems, Duquesne University, Pittsburgh, Pa. The Health Care Manager: January 2003 - Volume 22 - Issue 1 - p 16-20 Buy Abstract Health care managers must use information technology in managed care negotiations with all players in the managed care model—employers, managed care organizations, providers, and patients. Information technology effectuates these negotiations, provides a value added to all those involved in terms of efficiency and communication, and helps managers remain within regulations. This article describes each phase of the managed care model and how information technology is used. It also provides an operational overview of how to integrate the technology into health care settings. © 2003 Lippincott Williams & Wilkins, Inc.