Regular ArticleMaking Change Work for You—Or at Least Not Against YouMcConnell, Charles R. MBA, CM Author Information Consultant, The VMC Group, Inc, Niagara Falls, New York, Human Resource Consultant, Ontario, New York The Health Care Manager: June 2002 - Volume 20 - Issue 4 - p 66-77 Buy Abstract Resistance is an automatic response by most people—managers as well as nonmanagerial employees—to change that is thrust on them. Resistance arises in large part from a feeling of helplessness in the presence of that which the individual cannot control. Change is resisted by most people because of centuries of conditioning that taught them to seek security in constancy. Today's security, however, more likely lies in flexibility and adaptability. The department manager has the difficult task of maintaining a positive attitude in the face of change, accepting that which cannot be controlled and providing a positive role model for employees. Although one may feel helpless in the presence of change, there is always part of the circumstances one can influence or control. People make change work for themselves by accepting what they cannot control and taking ownership of what they can control. Copyright © 2002 Wolters Kluwer Health, Inc. All rights reserved.