ARTICLE: PDF OnlyThe Benefits of Music in Hospital Waiting RoomsRouthieaux, Robert L. PhD; Tansik, David A. PhDAuthor Information Assistant Professor of Management Department of Management College of Business Western Carolina University Cullowhee, North Carolina Associate Professor of Management Department of Management and Policy College of Business and Public Administration University of Arizona Tucson, Arizona Health Care Supervisor: December 1997 - Volume 16 - Issue 2 - p 31-40 Buy Abstract This study investigated the impact of music on visitors in a hospital surgery/intensive care unit waiting room. The researchers controlled the presence/absence of music in the waiting area. Visitors' stress levels and perceptions of customer service were assessed through a questionnaire handed out by hospital volunteers. Results indicated that music reduced self-reported stress levels and that visitor stress levels were inversely related to perceptions of customer service. The implications of these findings for supervisors and other health care personnel are discussed. © Williams & Wilkins 1997. All Rights Reserved.