ORIGINAL ARTICLE: PDF Only“We missed you” The absence that fails to make the heart grow fonderMcConnell, Charles R.Author Information Director of Organizational Development The Genesee Hospital Rochester, New York Health Care Supervisor: December 1995 - Volume 14 - Issue 2 - p 78-84 Buy Abstract Absenteeism is a problem that costs business in general billions of dollars each year. No industry is immune from its impact, least of all health care. The control of absenteeism rests largely in the bands of the first-line supervisor who must demonstrate visible concern for absenteeism and who must faithfully apply the organization's policies in the correction and control of absenteeism. The keys to absence control are visible concern, reliable documentation, consistent policy application across the work group, and constant attention to employee needs and concerns. © Williams & Wilkins 1995. All Rights Reserved.