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McConnell Charles R.
Health Care Supervisor: September 1995
Original Article: PDF Only

Delegation—or empowerment—represents the essence of the supervisory task: getting things done through people. The terms are no different from each other; empowerment is simply delegation done properly. The process still fails for the same old reasons, and failure still causes the same kinds of problems. Delegation or empowerment involves authority; it is authority that is delegated, not responsibility, as commonly claimed. Under either name it is an imperfect process requiring subjective judgments and chronic risk. Although either label is acceptable—the few differences between delegation and empowerment are semantic only—the significant constant that must be present is a sense of task ownership on the part of the empowered employee.

© Williams & Wilkins 1995. All Rights Reserved.