Original Article: PDF OnlyContinuous quality improvement as an ideal in hospital practiceReeves, Susan; Matney, Kathy; Crane, VickiAuthor Information Assistant Director Central Pharmacy Services Senior Vice President Medicine Director of Pharmacy Services Parkland Memorial Hospital Dallas, Texas Health Care Supervisor: June 1995 - Volume 13 - Issue 4 - p 1-12 Buy Abstract Continuous quality improvement (CQI) is an important part of successfully managing change in health care. This article describes a CQI plan and process created to develop a comprehensive plan for a rapidly evolving organization. Four key components of the planning process are described: initial initiatives, customer service orientation, teamwork approach, and physician involvement. A case study is also included to illustrate how one CQI plan and process was implemented and evaluated. © Williams & Wilkins 1995. All Rights Reserved.