Secondary Logo

Journal Logo

You can read the full text of this article if you:

Institutional members access full text with Ovid®


The Dimensions of Service Quality For Hospitals: Development and Use of the KQCAH Scale

Sower, Victor; Duffy, JoAnn; Kilbourne, William; Kohers, Gerald; Jones, Phyllis

Author Information
Health Care Management Review: April 2001 - Volume 26 - Issue 2 - p 47-59
  • Buy
Copyright © 2001 by Aspen Publishers, Inc.