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The Dimensions of Service Quality For Hospitals: Development and Use of the KQCAH Scale

Sower, Victor; Duffy, JoAnn; Kilbourne, William; Kohers, Gerald; Jones, Phyllis

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Health Care Management Review: April 2001 - Volume 26 - Issue 2 - p 47-59
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Copyright © 2001 by Aspen Publishers, Inc.