Bethany Sheridan, BA, is Doctoral Student in Health Policy/Management, Harvard University Graduate School of Arts and Sciences, Cambridge, Massachusetts, and Harvard Business School, Boston, Massachusetts. E-mail: [email protected].
Alyna T. Chien, MD, MS, is Assistant Professor of Pediatrics, Boston Children’s Hospital, Boston, Massachusetts.
Antoinette S. Peters, PhD, is Associate Professor of Population Medicine, Harvard Medical School and Harvard Pilgrim Health Institute, Boston, Massachusetts.
Meredith B. Rosenthal, PhD, is Professor of Health Economics and Policy, Harvard T.H. Chan School of Public Health, Boston, Massachusetts.
Joanna Veazey Brooks, MBE, PhD, is Assistant Professor of Health Policy and Management, University of Kansas School of Medicine.
Sara J. Singer, MBA, PhD, is Associate Professor of Healthcare Management and Policy, Harvard T.H. Chan School of Public Health, Boston, Massachusetts.
This study was approved by the Institutional Review Board at the Harvard T.H. Chan School of Public Health. A portion of this work was presented at the 2015 Society of General Internal Medicine meeting, the 2015 Academy Health meeting titled “The Medical Assistant Experience with Team-Based Care: A Qualitative Study,” the 2016 Organization Theory in Health Care Conference, and the 2016 Academy of Management Annual Research Meeting. Funding for the AIC initiative and this research came from the Harvard Medical School Center for Primary Care. The first author was supported through a doctoral fellowship from the Harvard Business School. No additional funding was provided for this study.
The authors have disclosed that they have no significant relationship with, or financial interest in, any commercial companies pertaining to this article.