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The shocking cost of turnover in health care

Waldman, J. Deane; Kelly, Frank; Arora, Sanjeev; Smith, Howard L.

doi: 10.1097/HMR.0b013e3181e3940e
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Review of turnover costs at a major medical center helps health care managers gain insights about the magnitude and determinants of this managerial challenge and assess the implications for organizational effectiveness. Here, turnover includes hiring, training, and productivity loss costs. Minimum cost of turnover represented a loss of >5 percent of the total annual operating budget. Editor's Note: This article is being reprinted with permission from Health Care Management Review 29(1), 2-7. Copyright © 2009 Lippincott Williams & Wilkins.

J. Deane Waldman, MD, MBA, is, Health Sciences Center and Anderson Schools of Management, University of New Mexico, Albuquerque, NM. E-mail: Dwaldman@salud.unm.edu

Frank Kelly, PhD, Anderson Schools of Management, University of New Mexico, Albuquerque, NM.

Sanjeev Arora, MD, Health Sciences Center, University of New Mexico, Albuquerque, NM.

Howard L. Smith, PhD,Anderson Schools of Management, University of New Mexico, Albuquerque, NM.

© 2010 Lippincott Williams & Wilkins, Inc.