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Impact of Nurses' Job Satisfaction on Organizational Trust

Williams, Lauren L.


Abstract: The matter of organization trust is gaining widespread attention because its perceived value and its erosion. Rampant organizational change has reportedly left nurses feeling betrayed, stressed, and vulnerable. This case study identifies specific aspects of job satisfaction that contribute to organizational trust. Findings offer guidance to the manager intending to create a culture of trust and subsequently promote organizational effectiveness.

Lauren L. Williams, is Assistant Professor, Suffolk University, Boston, MA; South Shore Hospital, South Weymouth, MA. E-mail:

© 2005 Lippincott Williams & Wilkins, Inc.