ArticleCorporate Management of Quality in Employee Health PlansMaxwell, James; Temin, PeterAuthor Information James Maxwell, Ph.D., is Director of Health Policy and Management Research, JSI Research & Training Institute, Boston, Massachusetts. Peter Temin, Ph.D., is the Elisha Gray II Professor of Economics, MIT Department of Economics, Cambridge, Massachusetts. Health Care Management Review: January 2003 - Volume 28 - Issue 1 - p 27-40 Buy Abstract As large companies move their employees into managed care, they must concern themselves with the quality and price of their employees' health care. Based on a survey of Fortune 500 companies, we show that most are integrating several aspects of quality into their purchasing and contracting decisions by focusing on three dimensions-customer service, network composition, and clinical quality. Companies focus on the customer service dimension while the medical community emphasizes clinical quality. © 2003 Lippincott Williams & Wilkins, Inc.