Secondary Logo

Institutional members access full text with Ovid®

Empirical Support for the Baldrige Award Framework in U.S. Hospitals

Goldstein, Susan Meyer; Schweikhart, Sharon B.

Health Care Management Review: January 2002 - Volume 27 - Issue 1 - p 62-75

Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.

Susan Meyer Goldstein, Ph.D., is Assistant Professor, Carlson School of Management, University of Minnesota, Minneapolis.

Sharon B. Schweikhart, Ph.D., is Associate Professor, College of Medicine and Public Health, Health Services Management and Policy Division, The Ohio State University, Columbus.

This research was funded in part by a grant from the American Society for Quality.

Copyright © 2002 by Aspen Publishers, Inc.