Viewing health care from the perspective of chaos and quantum theories offers new insights into management techniques for effective and efficient delivery of health care services. This article introduces these concepts and gives specific prescriptions for managerial action.
Reuben R. McDaniel, Jr., Ed.D., is the Charles and Elizabeth Prothro Regents Chair in Health Care Management, Professor of Management Science and Information Systems, The Graduate School of Business, The University of Texas at Austin.
This article is based on a chapter that will appear in Handbook of Health Care Management, W.J. Duncan, P. Ginter, L. Swayne, eds. Cambridge, MA: Blackwell Publishers, 1997. Reprinted with permission. Special thanks to Diane Rhodes and Michelle Walls for their contributions to the development of this article. Thanks also to Ruth Anderson, Donde Ashmos, Elena Mota, and anonymous reviewers for useful comments on earlier drafts. The remaining errors are my own.